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Fees & Payment Policy for Therapy and Counselling Services

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All fees for services provided by P.A.C.E. Inc. must be paid in a timely manner. To ensure secure and efficient processing, P.A.C.E. Inc. uses Jane App as our online booking and billing platform. Clients are required to submit all payments through Jane App unless otherwise arranged in writing.

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Payment Requirements for Therapy and Counselling - Starting October 15, 2026

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Important Insurance & Payment Update


Effective October 15, 2026, P.A.C.E. Inc. will no longer direct bill private insurance companies.


Clients will be responsible for payment at the time of their appointment. Following payment, an official receipt will be provided that clients can submit directly to their insurance provider for reimbursement.


Clients are encouraged to confirm their coverage and reimbursement requirements directly with their insurance provider. P.A.C.E. Inc. cannot guarantee reimbursement, as coverage varies between insurance plans.


This change applies to private insurance billing. Approved third-party funded services, including NIHB, Victim Services, EFAP/EAP programs and other agency-funded arrangements, may continue to be billed according to their existing agreements.
We appreciate your understanding as we work to provide a consistent and reliable billing process for all PACE clients.

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Late Payment/Insufficient Funds Policy

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Invoices that remain unpaid 30 days after the service date will be subject to a late fee of 5% per week until the outstanding balance is paid in full.

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If when processing the payment for your session, your credit card has insufficient funds, an administration fee of $25 will be added to your account.

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If you have questions about fees, billing, or payment options, please contact P.A.C.E. Inc. prior to booking your appointment.

Fees for Therapy Services

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P.A.C.E. Inc. is committed to providing accessible, high-quality mental health care. In support of this commitment, we offer a limited number of pro bono therapy spaces each year for individuals experiencing financial hardship. Availability is limited; please speak with our intake coordinator to determine eligibility.

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Therapy Session Fees

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Standard therapy sessions are 50 minutes in length and range in cost from $160 to $200 per session.

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Session fees are determined by several factors, including:

The complexity of the clinical needs

The type of service provided

The number of participants in the session (e.g., individual therapy, couples counselling, or family therapy)

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Documentation and Letter Fees

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If a formal letter or written documentation is requested from your therapist (e.g., workplace, academic, or legal purposes), a fee of $80 will be applied to your account.

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If you have questions about therapy fees, pro bono availability, or session types, please contact P.A.C.E. Inc. prior to booking.

Insurance Coverage for Therapy Services

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Therapy services at P.A.C.E. Inc. may be covered in full or in part by third-party insurance providers through extended health benefit plans. All of our therapists are approved providers with First Nations Non-Insured Health Benefits (NIHB).

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Because insurance coverage varies by provider and plan, clients are encouraged to confirm their benefits prior to booking therapy services.

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Questions to Ask Your Insurance Provider

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Before your first appointment, we recommend asking your insurance provider the following:

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  • Do I have mental health or counselling benefits under my plan?

  • Which professional designations or credentials are covered?

  • What is my annual deductible, and has it already been met?

  • How many therapy sessions per year does my plan cover?

  • What is the maximum coverage amount per session?

  • Is a referral or approval from my primary care physician required?

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Clients are responsible for payment of therapy fees if their insurance provider:

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  • Covers only a portion of the session fee, or

  • Does not provide coverage for therapy services​

Receipts will be provided for reimbursement where applicable

Cancellation & No-Show Policy

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Our therapists dedicate time to prepare for each therapy session. Missed or late-cancelled appointments limit access for other clients and impact the availability of your therapist. For this reason, P.A.C.E. Inc. has implemented the following cancellation and no-show policy.

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Appointment Cancellations

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We require at least 24 hours notice for cancellations unless otherwise stated by your therapist. Cancellations within 24 hours of your appointment, will incur the full fee of the appointment.

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Insurance & Client Responsibility

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Most insurance providers do not cover missed or late-cancelled appointments. As a result, no-show and late-cancellation fees are the responsibility of the client and must be paid directly.

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We strongly encourage clients to contact their therapist as soon as possible if an appointment needs to be changed or cancelled.

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